Shipping Policy

Last updated: October 2026 · Moonlit Divination LLC

Digital Products and Services

Tarot readings, oracle readings, birth chart readings, spellwork, guidance sessions, and all other digital services are delivered electronically via email or direct message. No physical shipping applies to these services.

Physical Products (Ritual Oils and Herbal Blends)

All physical products are handcrafted and packaged with care before shipment. Please allow 3 to 5 business days for handling and processing before your order is handed off to the carrier. You will receive a tracking number once your order has shipped.

Domestic Shipping (United States)

We ship primarily via USPS, with UPS used as needed. Standard shipping is approximately $10 flat rate for orders under $75. Orders of $75 or more qualify for free standard shipping. Delivery times vary by location and are estimated by the carrier -- we cannot guarantee specific delivery dates.

International Shipping

We ship internationally on a case-by-case basis. International customers are responsible for the full cost of shipping, which will be calculated and communicated prior to fulfillment. International orders may be subject to customs fees, import duties, or taxes, which are the sole responsibility of the customer. We are not responsible for delays caused by customs processing.

Expedited Shipping

Expedited shipping is available upon request. Customers who wish to use a specific carrier or expedited service are responsible for the associated shipping costs, which will be calculated at checkout or communicated prior to fulfillment.

Damaged Packages

If your order arrives damaged, please contact us at emerald@moonlit-divination.com with photographic proof of the damage, including photos of the item and the packaging it arrived in. Ring or doorbell camera footage showing mishandling by the carrier is also accepted. Upon review, we will either send a replacement at no additional cost or send a replacement with the customer covering shipping costs, at our discretion. Claims must be submitted within 7 days of the confirmed delivery date.

Lost Packages

Moonlit Divination LLC is not responsible for packages lost in transit. If your tracking information shows an issue or your package has not arrived within a reasonable timeframe, please contact your carrier directly to open a claim. If the carrier officially confirms that your package was lost in transit, please reach out to us and we will do our best to make it right and send a replacement. We are unable to issue replacements based solely on a customer's report of non-delivery without carrier confirmation.

We are not responsible for packages delivered to an incorrect address provided by the customer. Please double-check your shipping address before completing your order.

Contact

For shipping questions or concerns, please reach out before or after your purchase.

Email: emerald@moonlit-divination.com
Instagram: @silver.tempestxx
TikTok: @moonlitdivination